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Privacy and data protection

General

We care about providing you with tools and information to manage and protect your online privacy. In this privacy policy we inform you about what information this web site collects, who may receive that information, what we may do with the information, and how long we keep it. If you have any questions about our policy, please contact us.

Your privacy

We do not reveal or pass on your email addresses or any other contact details to any third parties, and we do not send unsolicited email. The only exception to this policy may be in compliance with a request from a law enforcement agency.

Collected information

Your personal information is collected only through: our contact forms; from your email correspondence with us; from your order details, or from our support system. PayPal and Thawte, who provide payment services and site certification respectively use cookies in their software to manage the security of your transactions.

Our web server logs record details of which pages have been visited, and which IP addresses the visit was made from. To help users, our support system and downloads pages include a visitor help system which allows real time assistance to be provided to customers. In order to function, that system identifies the IP address and operating system of the user's computer with which it is communicating. The identifying information is not used for any other purpose. We use Google's Analytics service to help us monitor the effectiveness of our advertising with Google. That service uses cookies to provide us with data about the use visitors make of our web site.

Users are required to give us contact information, such as your name, postal code and email address. Certain information, including your email address, is collected in order to verify your identity and for use in our records. We collect customer registration information about you and your company if you open a support account with us.

If you select the option to remember your username and login automatically to our support system, then a cookie containing that information will be stored on your computer.

If you choose to purchase software or services from us, we need to collect your personal contact details, but any credit card details your provide are processed only by WorldPay or PayPal secure systems. We do not capture or store your credit card details on any part of our system.

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

Uses of information

We use any personal information only for the purposes of administering our business activities, providing customer service and marketing, or testing any software bought or used by you or your company. Information collected at this website is kept in our records only as long as is necessary to provide services to our customers, or for accounting requirements.

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy.

This web site is hosted by LiquidSix, a company based in the European Union. By using our web site you also consent to the storage of data on our web server in the European Union.

Contacting you

We will only send newsletters or emails to you if you have asked to receive them. If you would like us to contact you about our software, you may opt in to a free newsletter subscription by updating your customer profile, or by contacting us directly.

Our support desk system uses automated replies to update you on the progress of your requests.

Safeguarding data

We use all reasonable measures to safeguard any data which you provide to us.

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Terms of use

This Acceptable Use Policy (“Policy”) sets out the terms under which you may access this website.

If you do not agree with the terms of this Policy then you may not use this website.

You may use this website only for lawful purposes. You may not use this site:

• in any way that breaches any applicable local, national or international law or regulation.
• in any way that is unlawful or fraudulent,
• to transmit, or post  any unsolicited or unauthorised advertising or promotional material
• to knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, time-bombs, logic bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• not to impersonate or represent yourself as any other person when using this website
• not to reproduce, duplicate, copy or re-sell any part of the website content
• not to interfere with, damage or disrupt any part of the website or detrimentally affect the use of the website by any other user
• that any messages or postings you make on this web site should not be malicious or designed to offend. In particular, the use of swear-words or undue profanity is discouraged. By participating in any discussion, you undertake to indemnify us and our employees and subcontractors against any liability arising from any obscene, defamatory, seditious, blasphemous or other actionable statement published by you on this site and against all damages, losses, claims and costs (including, without limitation, fines and expenses arising out of or incurred in conducting or defending any proceedings) arising from any such actionable statements.
• to link to our website only through the home page www.solomanage.com unless you have obtained our express written consent, which may be withdrawn at any time, to link to any other pages of our website
• not to use the name “SoloManage”, or any SoloManage branding or marketing content on the website for any purpose
• not to use any software, manuals or other information downloaded from the site for any purposes and under any terms other than those set out in the End User Licence Agreement for the SoloManage software, a copy of which is available on this website.
• not to gather, extract, reproduce or display on any other website or other online service, any material on or from this website, whether or not by the use of spiders or other screen scraping software or systems used to extract data

Contributions or postings to the support or help systems on this site must:

• be accurate (where they state facts).
• be genuinely held (where they state opinions).
• comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• contain any material which is defamatory of any person.
• contain any material which is obscene, offensive, hateful or inflammatory.
• promote sexually explicit material.
• promote violence.
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• infringe any copyright, database right or trade mark of any other person.
• be likely to deceive any person.
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• promote any illegal activity.
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• be likely to harass, upset, embarrass, alarm or annoy any other person.
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• advocate, promote or assist any copyright infringement or computer misuse.

If a breach of this Policy has occurred, Quartile Software Limited as owners and operators of this website, may take such action as it deems appropriate including denying you access to the website, bringing legal proceedings against you and disclosing such information to law enforcement authorities as Quartile Software Limited considers appropriate.